DMs resolved daily
1.9K
Average per flagship handle running Shoppal
+68%
Instagram DM agent
Shoppal replies to every Instagram DM with pricing, stock, and delivery in seconds.
The official Shoppal assistant sits inside your DMs, understands context, and closes orders without sending buyers away from Instagram.
Reply time
9s
DM conversions
82%
Manual handoffs
<3%
Official logo
Verified
Shoppal Command
Built for social commerce teams scaling through Instagram.
Trusted by instagram-first flagships
Maison LuneGilded StudioUrban LoomThe Ritual Co.Velvet DistrictAltaform
Revenue closed in DM
8/10
Orders complete without checkout links
+43%
Ops hours returned weekly
38h
No overnight staffing required
-5 FTEs
CSAT after automation
4.9/5
Buyers say it feels human + premium
+0.7
The bottleneck we solve
Manual DM workflows fall apart the second your reel goes viral.
Shoppal is the Instagram-native command center. It listens, reasons, and answers like your best seller while giving your team one structured inbox for catalog data, delivery logistics, and warm handoffs.
What founders tell us
“Shoppal feels like our sharpest stylist living in the DMs. Customers get answers instantly, and our team finally sleeps on launch nights.”
01
72% of teams
Replies rely on screenshots and guesswork
Teams juggle spreadsheets, WhatsApp notes, and saved replies. Buyers feel the lag and question availability.
02
3x rework
Order capture gets messy past 100 DMs
Sizes, addresses, and payment confirmations are scattered across threads, so fulfillment turns into detective work.
03
$4.2K / mo
Expensive hiring just to copy + paste
Scaling headcount for every drop kills margins. Leaders need leverage, not another night shift in the inbox.
Agent operating system
Feels native in Instagram, powered by your proprietary data.
We mapped every Shoppal response to what Instagram shoppers expect: lightning-fast clarity, empathy in tone, and zero redirects. The agent thinks like your senior stylist.
Understands every nuance in the thread
Shoppal keeps track of sizes, currencies, promo codes, and VIP preferences so replies always sound bespoke.
Pulls live pricing + delivery promises
Connect Sheets, Notion, Airtable, or your OMS. The agent references stock levels and upsells bundles without leaving Instagram.
Humans step in without breaking the vibe
Tap to take over, leave notes, and reassign threads. Shoppal logs every action for ops and CX reporting.
Conversation intelligence
Real time
Flow step
Discovery → offer → delivery promise
Live data
Inventory, lookbook, waitlist priority
Experience
Every control is designed for obsessive Instagram operators.
See conversations, conversions, and service recovery in one clean canvas. The UI mirrors Instagram etiquette so shoppers never hit a jarring bot handoff.
Executive cockpit
Live metrics, thread health, and real-time handoffs. Approve offers, watch DM revenue, and broadcast updated scripts instantly.
Mobile-optimized agent that keeps up with drops.
Signal
Human takeover status, tone guardrails, and compliance logging baked in.
Switch owners mid-chat, auto-summarize outcomes, and export transcripts to your CRM without juggling tabs.
Why Shoppal wins
Crafted for Instagram-first boutiques, built with enterprise rigor.
Shoppal isn't a generic chatbot. It's the only DM-native agent with a commerce brain, compliance guardrails, and a beautiful operator cockpit.
Replies in the Instagram thread. Always on-brand.
No redirects, no clunky chat widgets. Shoppal reads the reel, the swipe-up, and the buyer profile before typing a word.
Understands merch rules, sizing, promos, and SLAs.
It ingests your ops handbook, checks stock buffers, and protects margins when it proposes bundles.
Humans, AI, and data in one control room.
Intent routing, instant summaries, compliance logging, and one-click human takeovers built-in.
Case study · Atelier Lune
+52% launch-week revenue by letting Shoppal guard the inbox.
Two of Atelier Lune's Instagram boutiques plugged into Shoppal. The agent now answers 1.6K daily questions, qualifies VIP orders, and only flags finance for final confirmation.
Reply time
11s
Order uplift
+52%
Ops savings / mo
$4.1K
“Launch drops used to mean four stylists staying up till 3am. With Shoppal we wake up to clean transcripts, tracked orders, and buyers who feel seen.” — Mira, Founder
Live control room: watch Shoppal qualify buyers and escalate with context.
Workflow
Launch Shoppal in four simple steps.
Built for non-technical founders: we co-pilot the setup and keep everything inside Instagram.
1
Phase 1
Connect Instagram + guardrails
Authorize via Meta and define tone packs, escalation rules, and phrases Shoppal should mirror or avoid.
2
Phase 2
Sync catalog, promos, & delivery logic
Attach Sheets, Notion, or your OMS. Shoppal ingests sizing charts, bundles, SLAs, and VIP tags.
3
Phase 3
Publish tailored DM flows
Out-of-the-box flows for discovery, price quotes, delivery options, and order capture with your branding.
4
Phase 4
Monitor, learn, and take over
Get live signal alerts, handoff threads in one tap, and review summaries with full compliance logs.
Pricing
Plans that scale with your inbox
No per-seat fees. Launch in under a day and pay month-to-month.
Starter
$149
/month
For solo sellers and home businesses getting DM automation in place.
- ✓Up to 2 Instagram pages
- ✓Catalog + FAQ syncing
- ✓Smart DM workflows
- ✓Email & chat support
Growth
$349
/month
For growing shops handling hundreds of conversations per day.
- ✓Unlimited agent replies
- ✓Inventory lookups & Sheets sync
- ✓Advanced workflow builder
- ✓Priority success manager
Testimonials
Trusted by high-volume Instagram sellers.
“We went from 4-hour reply times to instant answers. Customers trust us more and jump straight into ordering.”
Ria Santos
@homebatch.bakes
+42% repeat buyers
“Shoppal handles launch-day floods better than any freelancer we hired and still sounds like me.”
Dev Malik
@gearloop.shop
DMs cleared 5x faster
FAQ
Answers at a glance
How does InstaFlow AI connect to my Instagram?
We use Meta-approved APIs. You authorize access once, we sync your inbox, and the agent replies through the same DM thread without third-party links.
Can I train the agent on my own catalog?
Yes. Upload spreadsheets, Notion docs, or simple CSVs. The agent refreshes pricing, stock, and delivery info automatically.
What happens when a conversation gets complex?
Flag VIP customers and tap to take over. The agent pauses, transfers the chat to you, and hands back when you're done.
Is there support for multiple team members?
Growth plan includes multi-user access with roles, conversation routing, and shared notes so your whole crew stays in sync.
Ready to make every Instagram DM feel concierge-level?
Book a working session with the Shoppal team. We'll map your flows, sync your catalog, and launch the DM agent in under a day.
live onboarding sessions weekly